Privacy policy.

The controller of the personal data collected through https://www.lajoyeuseconciergerie.com is:

• LJC LA JOYEUSE CONCIERGERIE, SAS (Société par Actions Simplifiée)
• Registered office: 8 avenue Auber, 06000 Nice, France
• SIREN: 101 326 577
• Represented by: Hugo Joyeux, Président
• Contact: joyeuseconciergerie@gmail.com — 06 23 81 16 80

We only collect data that is strictly necessary for the purposes described below, in line with the GDPR principle of data minimisation. The data we process includes:

• Identification data: last name, first name, title (when you complete a contact or estimate request form).
• Contact data: email address, telephone number, postal address of the property to be managed (when you contact us for an estimate or quote).
• Property data: type, size, neighbourhood, equipment, photos (when you share these with us for a tailored review).
• Navigation data: IP address, browser type, pages viewed, time spent on the site, traffic source — collected in aggregated, anonymised form by our analytics tool.
• Communication data: the content of messages you send us by email, form or WhatsApp.

Your personal data is processed for the following purposes:

• Responding to your enquiries: handling quote requests, estimates and information requests, and producing tailored commercial offers.
• Performance of the contract: managing your property when you entrust its rental management to us (contract drafting, invoicing, monthly reporting, operational follow-up).
• Legal and accounting obligations: retention of accounting and tax records for the legally required periods.
• Site improvement and audience measurement: anonymised analysis of traffic to improve content, navigation and the user experience.
• Commercial communication: sending information about our services only if you have explicitly opted in.

In accordance with article 6 of the GDPR, our processing relies on the following legal bases:

• Consent (article 6.1.a): for non-essential cookies, newsletters and commercial prospecting.
• Performance of a contract (article 6.1.b): for managing services contracted with our owner clients.
• Legal obligation (article 6.1.c): for the retention of accounting, tax and social data.
• Legitimate interest (article 6.1.f): for site security, fraud prevention and service improvement, while respecting your fundamental rights.

Your data is first and foremost intended for the internal teams of LJC LA JOYEUSE CONCIERGERIE in charge of client relations, operational management and accounting. It may also be shared with:

• Our technical sub-processors (host, email service provider, analytics provider), bound by data processing agreements compliant with the GDPR.
• Our operational partners (housekeeping teams, laundries, tradespeople), strictly for what is needed to deliver our services.
• Our chartered accountant and the tax authorities, as part of our legal obligations.
• Public authorities, on lawful request only.

Your data is never sold to third parties for prospecting purposes.

Our website is hosted by Vercel Inc., a provider based in the United States. Vercel applies the Standard Contractual Clauses of the European Commission and the security measures required by the GDPR to ensure an adequate level of protection for data transferred outside the European Union.

Our analytics tool (Google Analytics 4, when enabled) may also transfer data to the United States. We have configured this tool with IP-address anonymisation and the disabling of data sharing with Google for advertising purposes.

The following retention periods apply:

• Contact or quote requests without follow-up: 3 years from the last contact.
• Client data: for the entire duration of the contractual relationship, then archived for 10 years after the end of the contract for accounting records (article L.123-22 of the French Commercial Code).
• Navigation data: a maximum of 13 months for analytics cookies (CNIL recommendation).
• Prospecting data: 3 years from the last contact initiated by the prospect.

In accordance with articles 15 to 22 of the GDPR and articles 38 et seq. of the French Data Protection Act, you have the following rights over your personal data:

• Right of access: obtain confirmation that your data is being processed and receive a copy.
• Right of rectification: request the correction of inaccurate or incomplete data.
• Right to erasure: request the deletion of your data, subject to legal retention obligations.
• Right to restriction of processing: request the temporary suspension of processing.
• Right to object: object to processing, in particular for direct marketing purposes.
• Right to portability: retrieve your data in a structured format and transmit it to another controller.
• Right to withdraw consent at any time, for processing based on your consent.
• Right to leave directives about what happens to your data after your death.

To exercise any of these rights, contact us by email at joyeuseconciergerie@gmail.com or by post at the address of our registered office, specifying your request and including, if necessary, a copy of an ID document. We commit to responding within one month of receiving your request.

If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL):

• Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris CEDEX 07, France
• Telephone: +33 1 53 73 22 22
• Website: www.cnil.fr

We implement appropriate technical and organisational measures to guarantee the security, integrity and confidentiality of your personal data: encrypted communications via HTTPS, restricted access to data on a need-to-know basis, regular backups, and staff training on data protection. In the event of a data breach likely to result in a high risk to your rights and freedoms, we undertake to notify you as soon as possible.

The use of cookies and trackers on this website is covered by a dedicated policy available on our cookie management page. You may change your preferences at any time via the cookie banner displayed on the site.

This privacy policy may be amended at any time to reflect legal, regulatory or technical changes. Any material change will be flagged on the site, and the current version is always available at https://www.lajoyeuseconciergerie.com/en/privacy-policy.